[Trevin Dukes]

For a mapping to work, you need to make sure the domain you are planning to map is pointing to the UC Spaces Network’s IP address. Note that you need the UC Spaces Network IP address – the IP address of UC Spaces – not the IP address of the custom domain you want to map. To search for the IP address of a specific domain, we suggest going to Site24x7, for example.

To correctly map the domain, you need to add an A RECORD on your DNS configuration pointing to that IP address. DNS management varies greatly between different domain registrars, but there’s plenty of tutorials online covering that if you search for “ Creating A Record on XXXX” where XXXX is your domain registrar (ex.: ” Creating A Record on GoDaddy”).